For those using TransGlobal shipping services to the UK, please note that due to TransGlobal being a third-party carrier that we are not affiliated with, we CANNOT offer refunds. We also cannot help with any dispute that may arise through the use of a third-party carrier. Please use TransGlobal at your own risk!
Please read about the newest update to our shipping policy!
1) Candle shipping has been reworked. In order to make sure we get your candles to you unbroken, we have had to take extra precautions by using larger boxes and lots of extra packing material. As such, note the following changes.
1a) - Orders of 1 candle have remained unchanged. You will still pay the normal shipping rate and your candle will be packed to the same standard.
1b) Orders of 2 or more candles will have to go into a larger box due to the way USPS recommends shipping glass. Your shipping rate is calculated based on your ZIP code and will be packed securely. The same rate applies no matter how many candles you order - 2, 3, 4 or more. If you order a lot of candles, we will upgrade to the biggest box at our cost.
Please understand that these changes are ONLY to better service you! We never want to disappoint a customer with a broken candle, but to maintain the same standard of excellence we put into making our products, we must charge the appropriate shipping rate.
Shipping is variable based on zipcode, as they are shipped using USPS Regional Rate Boxes. All orders are shipped USPS Priority Mail and include free tracking.
Please allow up to 1-2 weeks for orders to be processed. We are a small business and make every effort to complete orders as fast as possible, but due to supply orders or high order volume, your order may be delayed. If we expect that your order will be delayed longer than a week, we will notify you.